Refund policy
Refund Policy
At OL Bakery, we strive to provide high-quality, freshly baked products and the best customer experience. If there are any issues with your order, we are here to assist. Please review our refund policy below for more details:
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Eligibility for Refund:
- Incorrect Items: If you receive an item that does not match your order, contact us within 12 hours of receiving your order for a refund or replacement.
- Damaged Items: If your order arrives damaged, notify us within 12 hours. Be sure to include a clear photo of the damage along with your request.
- Missing Items: If an item is missing from your order, please inform us within 12 hours of receiving your order. We will investigate and provide the missing item or issue a refund.
- Quality Concerns: If you believe the quality of the product does not meet our standards (e.g., underbaked or overbaked bread), contact us within 12 hours of receiving your order with a description and photo of the concern. Refunds or replacements will be considered on a case-by-case basis.
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Non-Eligible Refunds:
- Change of Mind: We are unable to offer refunds for change-of-mind purchases once the order has been processed.
- Customer Storage and Handling: We do not offer refunds or exchanges for products that spoil due to improper handling or storage after delivery. Please follow the storage instructions provided with your order to maintain the freshness of your bread.
- Delivery Delays Beyond Our Control: While we aim for timely delivery, delays caused by third-party couriers or unforeseen events (such as weather) are beyond our control. Refunds will not be issued for delays in such circumstances.
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How to Request a Refund:
- Contact us at 011-1111-3280 within 12 hours of receiving your order.
- Provide your order number, a description of the issue, and any necessary photos (for incorrect, damaged, or low-quality items).
- Our team will review your request and respond within 12 hours.
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Refund Resolution:
- Refund Approval: If your refund is approved, it will be processed through your original payment method within 3 days.
- Replacements or Store Credit: Depending on the issue, we may offer a replacement product or store credit in lieu of a refund.
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We value your understanding and cooperation. Thank you for choosing Omma & Laimo for your bread needs!